Return & Refund Policy
Product(s): Our utmost priority at Fire Safety Store is to ensure our customers are satisfied with their purchases. In the event that a product does not meet your expectations or is defective, we have policies in place to cater to your needs. You can request a refund, exchange or repair based on your specific situation.
Accessories: If any of our accessories fail to meet your expectations, we offer a replacement or full refund at any time. We will bear the freight charges for the new replacement item only. It is still your responsibility for returning the product(s) back to our dedicated address if required after evaluating of your claim.
*Orders that are in the processing phase, on hold or have already been shipped out (with a tracking number or a completed order status) cannot be cancelled. If you must refuse delivery due to unforeseen circumstances after the package has been dispatched, you are subject to our return and refund policies. Additionally, you will be responsible for the original shipping charges, which will be deducted from your refund.
Change of Mind
In the event that the product you purchased directly from Fire Safety Store does not meet your expectations or is not suitable for your particular use case, and it has been confirmed as not defective, it is categorised as an unwanted product.
Should you choose to do so, you may return the unwanted product (Product for Refund) to Fire Safety Store for a full refund or replacement within 30 days from the delivery date, unless otherwise specified in the product listing on our website, receipt or packing slip. You will be responsible for the shipping fees associated with the return. Please note that refunds or exchanges for “change of mind” beyond the 30-day period are not available.
- It is returned in the same packaging as provided by the manufacturer.
- All the original accessories, documentation, and standard certification labels are included in the returning box/parcel. This includes, but is not limited to, listing marks, capacity, brand name, and product codes.
- Shows no signs of use and is free from any type of damage, including but not limited to dents, scratches, cracks, abuse, defacement, or damages resulting from power surges.
- Good shipping protection is used and is packed securely to avoid potential damage while in transit.
*The value of a replacement upgrade must not exceed the original price of the returned product, otherwise additional fees may be applied.
Fire Safety Store
POCO LOCO · Company no. 705233 · VAT IE4248458VH
Unit 44 Canal Walk, Dublin, D12 DK40, Ireland
info@firesafety.store